Privacy Policy

1. Information We Collect

We collect information you provide directly, information generated as you use the Service, and information from third parties that help us operate.

• Account data: your name, email address, and password.
• Organization data: company details, team members you invite, and their roles and permissions.
• Billing data, handled by our payment processors such as PayPal: we do not store full payment credentials.
• Data processed by the apps you deploy on BelloCloud, which remains under your control.
• Usage and device data such as IP address, browser type, pages viewed, and interactions.
• Locally stored preferences such as theme, language, and cookie choices (see our Cookie Policy).

2. How We Use Your Information

• Provide, operate, secure, and maintain the Service and the apps you deploy.
• Manage your subscriptions, process payments, and send billing notifications.
• Provide customer support and respond to your requests.
• Analyze usage to improve features, performance, and reliability.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms of Service.

3. Your Rights Under GDPR

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the legal bases of performance of a contract, your consent, our legitimate interests, and compliance with legal obligations.

You have the right to access, rectify, erase, restrict, or port your data, to object to certain processing, and to withdraw consent at any time. You may also lodge a complaint with your local supervisory authority. To exercise these rights, contact us using the details below.

4. How We Share Information

We share personal information only as needed to run the Service. We never sell your personal data.

• Service providers and subprocessors, including payment processors, hosting, and infrastructure providers.
• Authorities or third parties when required by law or to protect our rights and users.
• A successor entity in connection with a merger, acquisition, or asset sale.
• Other parties when you give us your consent to do so.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service. We may retain certain information as required to comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is deleted or anonymized. Data belonging to apps you deploy is removed when you delete those apps or your account, subject to a short backup window.

6. Data Security

We use administrative, technical, and organizational measures such as encryption in transit, access controls, isolation between customer deployments, and monitoring to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. International Transfers & Children

We may process data in the countries where we or our providers operate; where required, we rely on appropriate safeguards for cross-border transfers. The Service is not directed to children under 16, and we do not knowingly collect their personal information.

8. Changes & Contact

We may update this Privacy Policy from time to time; material changes will be reflected by the "Last updated" date above. For any privacy question or to exercise your rights, contact BelloCloud LLC at privacy@bellocloud.com.